Effective Date: November 18, 2024

At Monway Express LLC (“we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our auto transport services. By using our website and services, you agree to the practices outlined in this policy.

Information We Collect
We collect personal information when you interact with our website or use our services. This may include:

  • Personal Information: Such as your name, phone number, email address, and physical address.
  • Service Information: Pickup and delivery locations, dates, times, and other details necessary to provide auto transport services.
  • Communication Data: Any information you provide when contacting us, such as inquiries, feedback, or requests.

How We Use Your Information
We use the information we collect for the following purposes:

  • To Provide Services: To arrange, schedule, and fulfill your auto transport orders.
  • To Communicate with You: To respond to your inquiries, provide updates on your transport status, and offer customer support.
  • To Improve Our Services: To analyze how our website and services are used and make improvements to your experience.

How We Protect Your Information
We are committed to safeguarding your personal information. To ensure your data is protected, we take the following measures:

  • Secure Communication: We use secure communication channels (such as email and phone) to interact with you and provide updates.
  • Access Controls: We limit access to your personal data to authorized personnel only, ensuring that only those who need it for service-related purposes can access it.

While we take steps to protect your information, no method of online communication is 100% secure, so we cannot guarantee the absolute security of your data.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist in providing services related to your transport order, such as scheduling and logistics.
  • Legal Compliance: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or safety.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies help us remember your preferences, analyze traffic, and make our website more user-friendly.

You can control cookie settings through your browser, but please note that some website features may not work as intended if cookies are disabled.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we have about you.
  • Correction: You may update or correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal and business requirements.
  • Opt-Out of Marketing: If we send you marketing emails, you can opt out at any time by clicking the “unsubscribe” link in those emails.

To exercise any of these rights, please contact us using the contact details provided below.

Links to Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We recommend you review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately so we can take the necessary steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Monway Express LLC
Email: info@monwayexpress.com
Phone: +1 (513) 410-5673
Address: 832 E Rand Road, Mount Prospect, IL 60056, USA